Arnold Haven

Returns & Refunds

Last updated September 14, 2026

Everything in our shop is made for you after you order it. Rambling Media LLC does not hold stock, so there is nothing to send an item back to — which is why we do not take returns or exchanges. We do stand behind the printing: if an item turns up damaged, misprinted or never turns up at all, we will make it right. This page explains exactly how.

The short version

A plain-English summary for convenience. The numbered sections below are what actually applies.

No returns and no exchanges. Every item is printed to order.
No refunds for a change of mind, the wrong size or colour, or an address typed incorrectly.
Damaged, misprinted or missing orders: tell us within 30 days with photos and we will replace or refund.
We ship to United States addresses only. A non-US address is cancelled and refunded in full.
Digital downloads are delivered instantly and are final once the link has been issued.

1. Why we cannot take returns

Our apparel, caps, mugs and prints are produced one at a time by our print partner once your payment clears. Nothing sits on a shelf, and a returned item cannot be resold. For that reason all sales are final: we do not accept returns or exchanges, and we cannot refund because you changed your mind, chose the wrong size, colour or design, or entered the wrong delivery address.

Please check the size guide on the product page and read your address back to yourself before you pay. If you spot a mistake, email us immediately — orders go to print quickly, but if yours has not started we will cancel and refund it in full.

2. Damaged, misprinted or missing orders

This is the part we will always put right. If your order arrives damaged, has a printing fault, is the wrong item, or the tracking shows it was never delivered, contact us within 30 days of delivery — or, for a package that never arrived, within 30 days of the last carrier update.

Email ramblingmedia@gmail.com with your order reference, which is on your confirmation email.
Send clear photos of the item and of the shipping packaging where there is damage, plus a photo of the printed area for a misprint.
Do not throw the packaging away until we have finished, because the carrier sometimes asks for it.
We will replace the item at no cost to you, or refund it in full, whichever you prefer. Replacements ship on the same made-to-order timeline as a new order.

Ordinary wear, damage caused after delivery, shrinkage from washing against the care label, and small colour differences between a screen and a printed garment are not manufacturing faults and are not covered.

3. Packages returned to sender or lost in the post

A package returned to us because the address was wrong or nobody could take delivery can be sent again, but you pay the second shipping charge.
A package the carrier confirms as lost is replaced free of charge once the carrier's own search is complete.
We ship within the United States only. If a payment somehow completes with a delivery address outside the United States, we cancel the order and refund it in full — we do not print or send it.

4. Digital downloads

Digital items are delivered immediately by a private link and cannot be returned, so they are final and non-refundable once the link has been issued. If your link expires or stops working, ask us and we will re-issue it at no charge. If a file is genuinely faulty, tell us and we will fix it or refund you.

5. How refunds are paid

Refunds go back to the card or wallet you paid with, through Stripe. We cannot send a refund anywhere else.
We approve refunds within 3 business days of agreeing one; your bank usually shows it within 5–10 business days.
Shipping charges are refunded when the whole order is refunded for a fault on our side.
Nothing in this policy limits rights you have under California or federal consumer law that cannot be waived.

Questions about an order: email ramblingmedia@gmail.com or call +1 (206) 462-1798. Our mailing address is 100 N Howard St, Spokane, WA 99201.